Privacy Policy

1. Who We Are

Window Repair Man is a glazing and locksmith repair specialist operating across Leicestershire, Northamptonshire, and Nottinghamshire. Our registered address is 7 Park Close, Foxton, Market Harborough, LE16 7RG.

For the purposes of UK data protection law, Window Repair Man is the data controller of your personal data. If you have any questions about this policy or how we handle your information, you can contact us at:

Email: enquiries@windowrepairman.info
Phone: 07507 725901

2. What Data We Collect

We may collect the following categories of personal data:

Contact information: Your name, phone number, and email address when you submit a quote request or contact us directly.
Service information: Details about the repair or service you require, including your location and a description of the issue.
Technical data: IP address, browser type, device type, pages visited, and time spent on the site, collected via analytics cookies (where you have consented).
Usage data: Session recordings and heatmaps collected via Microsoft Clarity (where you have consented).

We do not collect sensitive personal data (such as health, financial, or biometric data) through this website.

3. How We Use Your Data

We use your personal data for the following purposes:

Responding to quote requests: When you submit a quote request, we use your contact details to call or email you with a no-obligation estimate. Legal basis: Legitimate interests / pre-contractual steps.
Providing our services: If you become a customer, we use your contact and address information to schedule and carry out the work. Legal basis: Performance of a contract.
Improving our website: With your consent, we use analytics tools (Google Analytics and Microsoft Clarity) to understand how visitors use our site and improve its content and performance. Legal basis: Consent.
Legal compliance: We may retain certain records to comply with our legal and tax obligations. Legal basis: Legal obligation.

4. Cookies

Our website uses cookies and similar tracking technologies. For full details of which cookies we use, why we use them, and how you can manage your preferences, please see our Cookie Policy.

You can update your cookie preferences at any time by clicking the cookie settings link in the footer of our website.

5. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with the following categories of recipients:

Netlify: Our website is hosted on Netlify, which processes form submissions on our behalf. Netlify is based in the USA and operates under standard contractual clauses for GDPR compliance.
Google: We use Google Analytics (via Google Tag Manager) to analyse website traffic. Google may process data on servers outside the UK/EEA. Google participates in the UK Extension to the EU-US Data Privacy Framework.
Microsoft: We use Microsoft Clarity for session analytics. Microsoft may process data outside the UK/EEA under appropriate safeguards.
Legal authorities: We may disclose data to law enforcement or regulatory bodies where required by law.

6. How Long We Keep Your Data

Quote enquiries (not converted to customers): We retain your contact details for up to 12 months, after which they are securely deleted.
Customer records: We retain records of work carried out for up to 7 years in line with HMRC requirements.
Analytics data: Google Analytics data is retained for 14 months. Microsoft Clarity data is retained for 13 months.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete data.
Right to erasure: You can ask us to delete your data where we no longer have a lawful basis for processing it.
Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
Right to data portability: Where processing is based on consent or a contract, you can ask for your data in a portable format.
Right to object: You can object to processing based on our legitimate interests.
Right to withdraw consent: Where processing is based on consent (e.g. analytics cookies), you can withdraw consent at any time via our cookie preference centre.

To exercise any of these rights, please contact us at enquiries@windowrepairman.info. We will respond within one calendar month.

8. Security

We take reasonable technical and organisational measures to protect your personal data against accidental loss, destruction, alteration, or unauthorised access. Our website is served over HTTPS and form data is transmitted securely via Netlify's encrypted infrastructure.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.